At Enfield Flowers, we pride ourselves on delivering high-quality, fresh flowers with every order. As a trusted local florist serving Enfield households and businesses, your satisfaction is at the heart of what we do. Every arrangement is hand-prepared by our experienced team to ensure that your flowers arrive in beautiful condition, just as you expect.
We offer a fresh flowers guarantee for all orders delivered within Enfield and nearby areas. Our blooms are sourced daily to ensure optimal freshness. We guarantee that your flowers will remain vibrant and fresh for at least five days from the date of delivery, provided they are cared for according to the care advice included with your order.
If your flowers arrive damaged or not as described, please let us know within 24 hours of receipt. We kindly ask that you photograph the flowers (including the packaging where possible) as this helps us understand the issue and improve our service. Prompt notification allows us to investigate and resolve the situation quickly for you.
Your happiness is our priority. If your flowers do not meet our freshness standard or arrive damaged, we offer a choice of either a full refund or a replacement bouquet dispatched at the earliest convenience. Please note that evidence of the issue (such as photos) may be required to process your request efficiently.
Refunds are processed using the original payment method. Replacement bouquets will be delivered free of charge to the original delivery address or another local address as needed. We strive to make this process as smooth and hassle-free as possible.
If you have any concerns about your order or our service, we encourage you to contact us as soon as possible. Our team is dedicated to resolving all complaints sensitively and promptly. To help us address your complaint effectively, please provide details such as your order number, the nature of the issue, and any supporting information (like photographs for delivery issues).
All complaints are acknowledged within one working day. We will investigate and usually provide a resolution within three working days. If further information is required, we will keep you updated throughout the process. Our aim is always to find a solution that reflects our commitment to quality and customer care.
Enfield Flowers has grown through the support and trust of our loyal Enfield community. We value every customer, and our returns, refunds, and complaints policy is designed to ensure your experience with us is always positive. Thank you for choosing us as your local florist for homes and businesses across Enfield and nearby areas.
If you need to start a returns or complaints process, or simply have any questions about your order, please reach out to our friendly team. We are here to help and always value your feedback as we continue to serve the Enfield community with pride and care.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
