Welcome to Enfield Flowers. These Terms & Conditions govern your use of our e-commerce website and any purchases made for online flower delivery in Enfield and the surrounding areas. By placing an order through our website, you agree to be bound by these Terms & Conditions. We ask that you read them carefully before making any purchases. These terms are applicable to all customers ordering for delivery within Enfield and adjacent neighbourhoods.
Ordering with Enfield Flowers is straightforward and secure. Browse our flower arrangements, select your preferred bouquet or gift, and add it to your digital basket. Upon proceeding to checkout, you will be required to provide delivery and billing details. Before submitting your order, please review your selection, delivery date, and recipient's information carefully to ensure prompt and accurate delivery.
After submitting your order, you will receive an order confirmation on the website and via any contact details you have provided. This confirmation shows that we have received your order but does not constitute acceptance of your order, nor is it a contract of sale at this stage. Acceptance of your order and formation of a legally binding contract occurs when the ordered items are dispatched from our premises for delivery.
On rare occasions, certain flowers or products may be unavailable due to seasonal fluctuations, supplier constraints, or other unforeseen circumstances. In such instances, we may substitute unavailable items with similar products of equal or greater value. We strive to match the ordered items as closely as possible, but natural variations in flowers may be present.
Enfield Flowers provides reliable and prompt delivery throughout Enfield and the surrounding areas. Our standard delivery times are indicated during the ordering process; however, where specific time slots are requested, we will do our best to accommodate them but cannot always guarantee precise timings, especially during peak periods such as Valentine's Day, Mother’s Day, or the Christmas season.
Please ensure the recipient's address and contact details are accurate and complete. Enfield Flowers is not responsible for delays or non-delivery resulting from incorrect, incomplete, or inaccessible delivery addresses. In the event that no one is available to receive the delivery, we may leave the flowers with a neighbor, in a safe place, or attempt a redelivery at our discretion. Where relevant, a delivery notification card or message will be left for the recipient.
Should exceptional circumstances beyond our control prevent timely delivery—such as severe weather, road disruptions, or unforeseen events—we will notify you as soon as possible and work with you to reschedule the delivery or refund the order as appropriate.
All prices displayed on the Enfield Flowers website are inclusive of applicable VAT and are stated in GBP (£). Delivery charges, where applicable, are displayed separately before checkout. We reserve the right to update or alter product pricing and delivery charges at any time. Such changes will not affect orders that have already been confirmed.
Payments can be made using the secure online payment methods offered at checkout, which may include major credit cards, debit cards, and other reputable third-party payment providers. By entering your payment details, you confirm that you are authorised to use the chosen payment method.
All transactions are processed securely. Your payment details are handled in accordance with prevailing UK data protection and privacy regulations. We do not store payment card information once your transaction has been processed.
We understand that circumstances may change. Should you wish to amend or cancel your order, please notify us as soon as possible. While we will do our best to accommodate amendment or cancellation requests, these can only be actioned if the order has not yet entered the preparation or dispatch phase.
Owing to the perishable nature of fresh flowers, it may not be possible to cancel or alter an order at short notice, particularly on the day of delivery. If your order has already been prepared or dispatched, cancellations or amendments may not be possible and you will be liable for the full costs of the order, unless there are extenuating circumstances.
If you need to reschedule a delivery or modify the recipient’s details, please contact us promptly and we will try to assist where possible. Please note that changes to delivery addresses or dates may result in additional delivery charges, depending on the circumstances.
We hope you are satisfied with all floral products from Enfield Flowers. In the unlikely event that the delivered flowers are defective, damaged upon arrival, or significantly do not match the description, please contact us within 24 hours of delivery with photographic evidence. We will investigate the issue and, where appropriate, arrange for a replacement, credit note, or full refund at our discretion.
Because flowers and other perishable items are exempt from the usual distance selling regulations, returns may not be possible unless the products are faulty or incorrect. Non-floral and non-perishable goods may be returned within 14 days of receipt, provided they are unused and unopened. Refunds on cancelled non-perishable goods will be processed within 14 days of us receiving the returned product.
If you have requested a personalised bouquet or arrangement, please double-check all supplied information (e.g., spelling of names, personalized messages) before confirming your order. We accept no responsibility for errors in information or messages provided by customers. Personalised or made-to-order items may not be eligible for return or refund unless they are faulty or not as described.
As a user of Enfield Flowers' online service, you agree to provide accurate, current, and complete information during the order process. You must not use our website for any illegal or unauthorised purpose, or attempt to disrupt, damage, or compromise the integrity of our service or website.
You are responsible for maintaining the confidentiality of any account or order references provided to you. Enfield Flowers will not be liable for losses or damages resulting from unauthorised access to your account by third parties.
While Enfield Flowers endeavours to provide a high-quality service and floral products, some factors, such as flower availability, seasonality, and delivery logistics, may affect our ability to guarantee precise adherence to all customer requests.
Our total liability to you in respect of any losses arising due to breach of contract, tort (including negligence), or otherwise shall be limited to the value of the order in question. We shall not be liable for any loss of profit, loss of business, or indirect consequential losses, howsoever arising.
We do not exclude or limit our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, nor for any liability that cannot be excluded by law. Except as expressly set out in these terms, all warranties, representations, conditions and all other terms implied by statute or common law are excluded to the fullest extent permitted by law.
All content, images, designs, logos, and text displayed on the Enfield Flowers website are the intellectual property of Enfield Flowers or our licensors. This material may not be copied, reproduced, distributed, or utilised in any way without our explicit written permission.
Enfield Flowers takes your privacy seriously. We only collect, store, and process your personal data in accordance with applicable UK data protection laws. Data may include your contact information, delivery details, and order history, solely for the purposes of fulfilling your order and improving our service. Your information is never sold or shared with third parties for marketing purposes without your express consent.
For full details regarding how we handle your data, please refer to our Privacy Policy available on our website.
We reserve the right to update or amend these Terms & Conditions at any time, without prior notice. Changes will become effective immediately upon posting to our website. Your continued use of our site and services constitutes acceptance of any such changes. The current version of the Terms & Conditions will always be available on our website.
These Terms & Conditions and any disputes or claims arising from their interpretation or performance are governed by the laws of England and Wales. Any dispute arising between you and Enfield Flowers concerning these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Should you have any questions regarding these Terms & Conditions or require assistance with your order, please get in touch via the contact options available on our website. We aim to resolve any issues and answer your queries in a prompt and professional manner.
By placing an order with Enfield Flowers, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. These terms apply to all orders for delivery across Enfield and the surrounding areas, ensuring that customers receive transparent and consistent service at all times. Thank you for choosing Enfield Flowers as your trusted partner for online flower delivery in Enfield and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Enfield, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Enfield.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
